Call Hayden
Call to discuss scope, site access, timing and availability. If you are calling from outside New Zealand, use +64 21 896256.
Email Hayden
Email your project details, drawings or photos to help us understand the work you need.
A few details help us get started
You do not need every answer before making contact. Share what you know and identify anything that is still uncertain.
| Tell us about | Useful details |
|---|---|
| The location | Site address, access conditions and key contacts. |
| The goal | New route, backbone, cabinet connection, splicing, terminations or a fault. |
| The pathway | Approximate length, duct sizes, chambers, building entries and drawings. |
| The fibre | Cable type, core count, singlemode or multimode, and any required connectors. |
| Existing services | Whether fibres are live, affected links and possible work windows. |
| The handover | Test requirements, loss budget, fibre schedule and required records. |
| The timing | When the site will be ready and any related contractor dependencies. |
Calling about a fault?
Describe what stopped working, when it started and whether anything changed just before the problem. Earlier test results, patching records and cable route information can help focus the investigation.
Tell us if the link is carrying live traffic. Testing and any connection changes need to suit the service conditions.
Not sure which service you need?
Start with the outcome. For example: “We have duct between two cabinets and need the fibre installed and connected,” or “This existing link has unexpected loss and we need to understand where it is.”
We can work through the relevant stages from there. Our service guide and frequently asked questions explain the main options.